Refund policy

Refund Policy

At Rosé Toronto, we believe skincare is deeply personal—and your experience matters.

If for any reason you’re not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee.

30-Day Guarantee

You have 30 days from the date of delivery to request a refund if you are not happy with your product.

We stand behind the quality of our formulations and want you to feel confident trying them as part of your ritual.

Refunds (No Return Required)

To make the process simple and stress-free, we do not require returns.

If you’re not satisfied:

• Email us at Yalda.lida.shaygy@gmail.com
• Include your order number and a brief note about your experience

Once approved, your refund will be issued to your original payment method.

 Processing Time

• Refunds are processed within 5–10 business days
• Depending on your bank or provider, it may take additional time for the funds to appear

Please Note

• This policy applies to first-time purchases only (recommended for protection—optional, tell me if you want it removed)
• We reserve the right to deny refund requests that appear abusive or fraudulent

Our Commitment

Our goal is to create products that feel as good as they perform—rituals you look forward to.

If something didn’t align for you, we truly appreciate the chance to make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.